The destination country, city and postcode; the pickup city or the supplier address; the carton count with dimensions and gross weight; a description of the goods and their declared value; the date the goods are ready and the date you need them; and whether you want the quote on DDP, DDU or port-to-port terms. With those details the first reply can be a plan with dates rather than a list of further questions.

Both. Door-to-door with duty included is quoted as DDP, door-to-door with the consignee clearing the goods is quoted as DDU / DAP, and port-to-port or airport-to-airport rates are available where you have your own broker. Say which comparison you want to make, and the quotation is structured so that it can be set against another forwarder line by line.

Enquiries are answered in the order they arrive during Shenzhen working hours, and a complete enquiry usually needs no follow-up questions before it can be priced. If the booking has a fixed cut-off date, say so in the message so the rate is treated as time critical. Incomplete enquiries take longer, because we ask for the missing details rather than quote on an assumption.

Ask for a comparison of DDP and DAP delivery scopes. DDU is a legacy term. Confirm the eligible importer, broker, duties, taxes and excluded charges in writing. A trade term alone does not determine importer status or tax recovery eligibility.

Minimum charges and service limits vary by carrier and route. Provide packed dimensions, gross weight, product details and destination. Compare complete parcel, air and ocean quotes rather than relying on a universal weight or volume threshold.