Send your booking reference, bill of lading, air waybill, container number or courier number. We can check the available transport milestones and ask the relevant operator about gaps. Customs clearance and final delivery may require separate confirmation; DDP does not automatically make LHD the importer of record.

The usual reasons are a transhipment at an intermediate port, schedule slippage or a blank sailing, an LCL container still waiting for other cargo before it sails, a service that reports at fewer points than express couriers do, or a customs examination. None of these by itself means the cargo is lost, but each has a different effect on your delivery date, so ask for the current position rather than waiting for the next scan.

Cargo received means the goods have been checked into our Shenzhen warehouse against the packing list. Booked and cut off means space is confirmed and the cargo must be at the port or airport by a fixed date. Loaded and departed means the container is on the vessel or the consignment has been uplifted. Arrived and discharged means the shipment is at the destination and terminal storage may start. Cleared and delivered means the entry has been filed, the goods released and delivery made.

Send the booking reference or transport number, the last visible status and its timestamp, and any delivery deadline. The response depends on information available from the carrier, broker and delivery provider.

When the container has arrived and free time at the terminal is running out; when a customs question is still unresolved; when a marketplace delivery appointment is at risk; or when the goods are needed for a fixed date. In each of those cases a delay that looks routine can become chargeable or can turn into a stockout, so ask before the deadline rather than after it.